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How do I complain?
You can contact the MEM Finance Customer service team by:
- Telephone - 0871 271 6111
- email - Account Services
- or Post:
Payday UK
PO Box 255
Bicester
Oxfordshire
OX26 4ZY
Please note that additional personal information should not be included in email messages for security reasons. We will respond by telephone or letter for the same reason.
We will try to resolve your problems immediately. However, if we have not been able to resolve your complaint within one week, we will write to tell you:
- Why we have not yet resolved your complaint
- Who is dealing with your complaint
- When we will contact you again
We will contact you regularly until your complaint has been resolved. If your complaint is particularly complex, it may take longer to resolve. If, together, we cannot reach an agreement by the end of eight weeks, we will:
Send you a letter giving our reasons for the delay and an indication of when we expect to provide a resolution
or
Refer your complaint to our Managing Director - they will issue the MEM Consumer Finance Ltd final response letter, which will explain our final position
You will also receive a leaflet explaining your referral rights to the Financial Ombudsman Service.
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